Privacy Policy

Information We Collect

When you place an order or contact us, we collect the information needed to fulfill it: your name, phone number, delivery address, and governorate. We do not require or store any payment card details, since orders are paid via Cash on Delivery.

How We Use Your Information

• To process, confirm, and deliver your orders.
• To contact you about your order status via phone or WhatsApp.
• To respond to customer support requests.
• To improve our products, website, and shopping experience.

Cookies & Tracking

Our website uses cookies and the Meta (Facebook) Pixel to understand how visitors use the site and to show relevant ads on Facebook and Instagram. This helps us measure the performance of our marketing and show offers that are more relevant to you. You can control or disable cookies through your browser settings at any time.

Sharing Your Information

We share your delivery details only with our shipping/courier partners so they can deliver your order. We never sell your personal information to third parties. Aggregated, non-identifying data may be shared with advertising platforms (such as Meta) for ad performance measurement.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

Your Rights

You can ask us to review, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

Contact Us

Questions about this policy? Reach out at info@b-sohola.com or 01012127118.